Selling to Skeptical Buyers: How to Build Trust When Your Clients Have Been Burned Before

Trust in the coaching industry isn't what it used to be. Your ideal clients — smart, professional, discerning — have likely encountered overpromising, high-pressure tactics, or programs that didn't deliver. They're not necessarily skeptical of you, but they've been burned before, and they're cautious. So how do you sell to someone like that without becoming the thing they're afraid of?

In this episode, I'm breaking down how to build trust with skeptical buyers — from recognizing the signs that someone's been burned, to demonstrating real value in a discovery call, to owning the "boring" ethical approach that actually sets you apart. If you've ever felt like your non-pushy style was a weakness, this episode might change your mind.

In this episode, I cover:

  • Why skepticism is rising in the coaching industry and what that means for your business
  • How to get clear on your value and articulate your special sauce with confidence
  • Signs you're talking to a skeptical buyer and how to respo
  • ...
Continue Reading...

The Most Versatile Coaching Questions I Use Again and Again

There’s a lot of pressure in the coaching world to ask the perfect question — the one that unlocks instant clarity or creates a dramatic breakthrough.

But in real coaching sessions, that’s rarely how it works.

In this episode of The Coaching Edge, I’m sharing the most versatile, workhorse coaching questions I use again and again — not because they’re clever or flashy, but because they reliably open insight across nearly any topic.

These aren’t scripts or “magic questions.” They’re question types you can adapt moment-by-moment, depending on what your client actually needs.

In this episode, I talk about:

  • Why coaches often over-hunt for the “perfect” question — and why that usually backfires
  • Why versatility and timing matter more than clever wording
  • How powerful questions work because of how and when they’re asked, not just what’s said
  • Five core question buckets I return to again and again in real client sessions
  • Simple go-to questions you can always use when a session feels st
  • ...
Continue Reading...

What To Do When a Coaching Session Goes Off-Script (and Why That's OK)

There’s a moment every coach knows.

You’re mid-session.
Your client says something unexpected.
The conversation shifts — emotionally, directionally, energetically.
And suddenly, you feel it:

I don’t know what to do next.

In this episode, I’m talking about why that moment isn’t a coaching failure — and why, in many cases, it’s actually a sign that you’re doing real, meaningful work.

We’re unpacking the fear that lives underneath “not knowing,” why so many coaches panic when sessions don’t go as planned, and how much of that anxiety comes from holding an unspoken agenda about where the session should go.

I also explore the difference between agenda-driven, outcome-focused coaching and curiosity-driven, co-active coaching — and why letting go of the need to steer your client toward a specific insight, solution, or action often creates far more powerful results.

This is a conversation about trust.
Trusting the process.
Trusting your client.
And trusting yourself as a coach — even (and espe...

Continue Reading...
Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.